FAQ

Frequently Asked Question

Do you offer delivery services?

Yes we offer delivery services around Harare for goods worth more than $50.

How long does it take for home delivery?

From 24 – 72 hours excluding sundays.

Can I collect from a local store?

We offer a reserve and collect service. This is available on the checkout page. Please be aware, if the product is not available in a local store, you are unable to reserve it.

Do you deliver on Weekend?

Yes ecept on Sundays , our courier company do not offer the service to deliver on Sundays currently.

Can someone else sign for my delivery?

Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.

Do you deliver to PO Box adresses?

No. All of our couriers require a recipient signature to prove delivery of the item. This cannot be guaranteed at a PO Box address.

Is it safe to order online?

Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.Security checks are also made on all transactions, to ensure the authenticity of each card payment.More about safely buying online

What currencies can I use?

We accept both USD and zwl

Can I get more information on a product?

Contact us for more information about the product you want.

Can I make an order over the phone?

Yes we can  take an order over the phone  and you offer us your delivery address.

How do I return an item?

For information on returning an item please contact us.

What do I do if I have received a damaged item?

Contact us early

You are unique, your clothes too. Enjoy a perfect fit in your own Custom Made  dress , golf T-shirt or any ladies wear . Forget about standard size clothes. Choose the top, the skirt, the sleeves, and the neckline. Even if you want pockets or not. Play with our Designer at Marystyl Creations and come up with a unique design. Same as Jan Jam, we offer delivery service in Harare.